1. Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

When we talk about “Stefshock Coaching,” “we,” “our,” or “us” in this policy, we are referring to Stef Shock Coaching LLC, the company which provides the Services. When we talk about the “Services” in this policy, we are referring to the Services in our Terms of Use Agreement, Master Customer Agreement or other agreements to which you may have agreed previously. Our Services are currently available for use via a web browser on your desktop or mobile device.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


2. Information We Collect

We may collect, store and use the following kinds of personal information:

a. Information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. Information that you provide to us when registering with our website (including your email address);c. Information that you provide when completing your profile on our website (including your name, profile pictures and company details);d. Information that you provide to us for the purpose of subscribing to our Services; our third party payment processors may collect and store billing address and credit card information on our behalf; Information that you provide to us when using the Services on our website, or that is generated in the course of the use of those services. Information relating to any purchases you make of our Services or any other transactions that you enter into through our website. Information contained in or relating to any communication that you send to us or send through our website; and any other personal information that you choose to send to us.

3. Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

(a) administer our website and business;

(b) personalize our website for you;

(c) enable your use of the Services available on our website;

(d) send statements, invoices and payment reminders to you, and collect payments from you;

(e) send you non-marketing commercial communications;

(f) send you email notifications relevant to the delivery of the Services;

(g) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer want to receive the newsletter);

(h) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology, which you can inform us at any time if you no longer want to receive such marketing communications);

(i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(j) deal with enquiries and complaints made by or about you relating to our website;

(k) keep our website secure and prevent fraud; and

(l) verify compliance with the terms and conditions governing the use of our website.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence);

(e) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;

(f) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information; and

(g) acting on your behalf, with the provider of an integrated service for the purposes of delivering Stef Shock LLC Services.

5. Security of personal information

We take security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

To learn more about current practices and policies regarding security and confidentiality of your data and other information, a copy of our information security best practices is available upon request. In summary…

(a) We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

(b) We will store all the personal information you provide on our secure servers.

(c) All electronic financial transactions entered into through our website will be protected by encryption technology.

(d) You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(e) You are responsible for keeping the email account, including its password, you use for accessing our website confidential; we will not ask you for your password ever.

Additionally, our Service is part of the highly regulated financial services industry, which endeavors to employ the highest level of security possible. While no internet transmission can ever be guaranteed to be totally secure, we make it a priority to comply with relevant laws and regulations intended specifically for companies, like us, in financial services, including the Gramm-Leach-Bliley Act (GLB) of 1999, which sets forth certain regulations and best practices for the safeguarding, privacy, use and protection of nonpublic personal information, and the Consumer Financial Protection Bureau (CFPB), including the Real Estate Settlement Procedures Act (RESPA), which sets for certain best practices for co-marketing between lending and real estate professionals.


6. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity. In some instances, a small fee may apply for the time it takes to retrieve, process and deliver your information.

(a) We may withhold personal information that you request to the extent permitted by law.

(b) You may instruct us at any time not to process your personal information for marketing purposes.

(c) In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.


8. Third party websites

(a) Our website includes hyperlinks to, and details of, third party websites.

(b) We have no control over, and are not responsible for, the privacy policies and practices of third parties.


9. Cookies

(a) Our website uses cookies.

(b) A cookie is a file containing an identifier (a seemingly random string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

(c) Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(d) Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

(e) Most browsers allow you to refuse to accept cookies.

(f) Blocking all cookies will have a negative impact upon the usability of many websites.

(g) If you block cookies, you will not be able to use all the features on our website.

(h) You can delete cookies already stored on your computer.

(i) Deleting cookies will have a negative impact on the usability of many websites.


10. Our details

This website is owned and operated by Stef Shock LLC. You can contact us:

(a) by post, using the postal address available on Stef Shock Coaching LLC

(b) using our website contact form at Stef Shock Coaching LLC

(c) by email at support@stefshockcoaching.com and using the integrated customer support features of the Services.

[End of Privacy Policy document.]